delivery and returns

 
 

delivery

uk - £5.00

your order will be sent by royal mail special delivery service. this is a trackable service and requires a signature on delivery. as all pieces are made to order, we aim to have your purchase delivered to you within two weeks from the initial order. 

international - £15 

your order will be sent by Royal Mail Airsure service which is a trackable service. For countries not covered by Airsure we will use royal mail International Signed For service. as all pieces are made to order, for international orders we aim to have your purchase delivered to you within three weeks from the initial order. Please note three gauge is not responsible for any import duties or taxes.

 

returns/ refunds

We want you to be happy with your purchase but if you are not completely satisfied please return the item to us within fourteen days (twenty eight days for international). To be eligible for a refund the item must be unused and in the same condition that you received it. It must be in the original packaging with all tickets and tags attached. Following inspection of the returned item we will issue a full refund (minus any delivery costs). We are only able to issue a refund to the card/payment method used for purchase. 

To return your product please email us at info@threegauge.com and send your item to three gauge, the Studio, west barn, bath, ba2 9ee, united kingdom. Please ensure goods are packaged suitably so they are not damaged in the post. We recommend sending the item via a trackable service as three gauge cannot be held responsible for returned items lost in transit.

Please note this returns policy does not affect your statutory rights.